Returns & Exchanges
We want you to love your sleep, which is why we offer a 120-night trial period to ensure your Nolah mattress is the perfect fit for your home. If you are not completely satisfied after the 30-night break-in period, we will facilitate a full refund and arrange for a convenient pickup.
Initiate Your Request
Contact our customer support team via email or phone after your initial 30-night break-in period to start the return process.
Schedule a Pickup
Once approved, we will coordinate with a local charity or recycling partner to schedule a professional removal of the mattress from your home.
Verification of Removal
Provide a digital copy of the pickup receipt or donation documentation to our support team to confirm the mattress has been successfully collected.
Receive Your Refund
After verification, a full refund of your purchase price will be issued back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing